Frequently Asked Questions

<h2>Frequently Asked Questions</h2>

<h3>What materials do you use?</h3>
<p>Our jewelry is crafted from carefully selected materials, including stainless steel, sterling silver, and high-quality gold-plated finishes. Please check each product page for specific material details.</p>

<h3>Is your jewelry hypoallergenic?</h3>
<p>Many of our pieces are designed to be gentle on sensitive skin. However, individual sensitivities may vary, so please review the material information on the product page before ordering.</p>

<h3>How should I care for my jewelry?</h3>
<p>Keep your jewelry away from water, perfume, lotions, and household chemicals. Remove it before showering, swimming, exercising, or sleeping. Store each piece separately in a dry place and gently clean it with a soft cloth after wearing.</p>

<h3>Will my jewelry tarnish?</h3>
<p>All plated jewelry may naturally fade over time. Proper care and storage will help preserve its shine and extend its life.</p>

<h3>How long does order processing take?</h3>
<p>Most orders are processed within 2–5 business days. Personalized or made-to-order pieces may require additional processing time.</p>

<h3>How long does shipping take?</h3>
<p>Estimated delivery times are shown during checkout and may vary depending on your location, shipping method, and carrier conditions.</p>

<h3>How can I track my order?</h3>
<p>Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.</p>

<h3>Can I change or cancel my order?</h3>
<p>Please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once processing has begun.</p>

<h3>What is your return policy?</h3>
<p>We accept eligible returns within 30 days of delivery. Items must be unworn, unused, and returned in their original packaging. Personalized items, final-sale items, and earrings may not be eligible for return unless they arrive damaged or defective.</p>

<h3>What should I do if my order arrives damaged?</h3>
<p>Please contact us within 7 days of delivery and include your order number along with clear photos of the item and packaging. Our customer care team will help resolve the issue.</p>

<h3>How can I contact AVESSAE?</h3>
<p>Please visit our Contact Us page and submit the contact form. Our customer care team will respond as soon as possible, usually within 1–2 business days.</p>