Returns & Refunds

<h2>Returns & Refunds</h2>

<p>We hope you love your AVESSAE jewelry. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of delivery.</p>

<h3>Return Eligibility</h3>
<p>To qualify for a return, the item must be:</p>

<ul>
  <li>Unworn, unused, and in its original condition</li>
  <li>Returned with its original packaging and accessories</li>
  <li>Accompanied by valid proof of purchase</li>
  <li>Returned within 30 days of delivery</li>
</ul>

<h3>Non-Returnable Items</h3>
<p>For hygiene, safety, and customization reasons, the following items cannot be returned unless they arrive damaged or defective:</p>

<ul>
  <li>Personalized, engraved, or made-to-order jewelry</li>
  <li>Earrings that have been removed from their sealed packaging</li>
  <li>Gift cards</li>
  <li>Final-sale or clearance items</li>
  <li>Items showing signs of wear, damage, or alteration</li>
</ul>

<h3>How to Start a Return</h3>
<p>Please contact us through our Contact Us page before sending an item back. Include your order number, the item you wish to return, and the reason for the return.</p>

<p>If your return is approved, we will provide return instructions and the correct return address. Items returned without prior authorization may not be accepted. Please do not send returns to the address shown on the original package unless instructed to do so.</p>

<h3>Return Shipping Costs</h3>
<p>Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by applicable law.</p>

<p>We recommend using a trackable shipping service. AVESSAE is not responsible for return packages lost or damaged in transit.</p>

<h3>Damaged, Defective, or Incorrect Items</h3>
<p>Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.</p>

<h3>Refunds</h3>
<p>Once we receive and inspect your approved return, we will notify you of the refund decision. Approved refunds will be issued to the original payment method.</p>

<p>Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.</p>

<h3>Exchanges</h3>
<p>We do not currently offer direct exchanges. To order a different item, size, or color, please return the eligible original item and place a new order.</p>

<h3>Order Changes and Cancellations</h3>
<p>If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations after processing has begun. Personalized or made-to-order items cannot be changed or canceled once production has started.</p>

<h3>Questions</h3>
<p>If you have questions about a return or refund, please contact us through our Contact Us page and include your order number.</p>