Shipping Policy

<h2>Shipping Policy</h2>

<p>Thank you for shopping with AVESSAE. We carefully prepare every order to ensure your jewelry arrives safely and beautifully packaged.</p>

<h3>Order Processing</h3>
<p>Most orders are processed within 2–5 business days, excluding weekends and public holidays. Personalized or made-to-order items may require additional processing time.</p>

<p>Once your order has been shipped, you will receive a confirmation email containing your tracking information.</p>

<h3>Estimated Delivery</h3>
<p>Standard delivery typically takes 7–15 business days after your order has been processed. Delivery times are estimates and may vary depending on your location, carrier conditions, weather, and other circumstances outside our control.</p>

<h3>Shipping Rates</h3>
<p>Available shipping methods and applicable charges will be displayed at checkout before payment. Any free-shipping offer will be applied automatically when the qualifying conditions are met.</p>

<h3>Order Tracking</h3>
<p>Tracking information will be emailed to you after your order ships. Please allow up to 48 hours for the carrier to update the tracking status.</p>

<h3>Incorrect Shipping Address</h3>
<p>Please review your shipping information carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.</p>

<p>AVESSAE is not responsible for orders delivered to an incorrect address provided by the customer.</p>

<h3>Delayed or Lost Packages</h3>
<p>Occasional carrier delays may occur. If your tracking has not updated for more than 7 business days or your package appears to be lost, please contact us with your order number so our customer care team can assist you.</p>

<h3>Delivered but Not Received</h3>
<p>If tracking shows that your package was delivered but you cannot locate it, please check around your property, ask household members or neighbors, and contact the shipping carrier. If the package is still missing, please contact us for assistance.</p>

<h3>International Duties and Taxes</h3>
<p>For international orders, customs duties, import taxes, and related fees may be charged by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer.</p>

<h3>Questions</h3>
<p>If you have any questions about shipping or your order, please contact us through our Contact Us page and include your order number.</p>